Subject: Re: LSM Joining Case Test - sakshi rai
From: sakshi rai <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 04:46:47 -0400

| | LSM Joining Case Test

Name | sakshi rai
E-mail | [email-masked]
Phone Number | (+91) 9140976770
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me Blurb 2 is appropriate. The customer needs to know that when he is going to get his tickets as the event is going to take place in a week and can he get it at the hotel where he is staying . In Blurb 2 all details are there which customer needs as the executive informed him that he will get the ticket in the week leading up to the event and he told the reason also for that as the organisers typically issue tickets near to the event date.He also provided him the option to download the ticket online as it will be available for print online. He asked him to ensure the address for delivering the tickets so that he can easily get the tickets without any issue and he also informed him that he can track the status of his order also. He also asked him to insure that there should be someone to recive the order when it arrives. He also asked him to inform the travel details when he would be coming for the event and where he would be staying so that the tickets can be delivered by the time he arrives. The only thing that is not mentioned in this blurb is he did not informed the website where customer can check the details and if there is any update in that he can do that, he must have provided the link for that.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between the good and great customer service is that if the customer is any issue with any of our product we provide him the details how to resolve that problem that we can say is a good customer service but if we are providing him the details as well as we are insuring that the problem is resolved by providing proper assistance to them that we can call a great customer service because all we need is that the customer is satisfied with the product and the services we are providing.

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