Subject: English Language Test - Sheraz Malla
From: Sheraz Malla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Apr 2023 09:11:37 -0400

| | Foreign Language Screening Test

Name | Sheraz Malla    /  (91) 9149621178    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for you email. I'm Sheraz i would be happy to assist you today. I would like to inform you that your order has already been shipped from our side and the courier partner has delivered your courier but the address you have mentioned is wrong. Our courier partner was unable to find the address.

Please update the address in your app or you can write confirm address to us in order to deliver your courier without further delay.

I'm waiting for your response. If you need any further clarification feel free to contact us!

Regards,
Sheraz Mall

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for reaching out!
Sorry for the inconvenience I'm Sheraz Malla and i would be glad to assist you today. As I'm checking your order is under warranty and I'm raising the ticket to the team regarding your concern. Please wait for 24-48 hrs our engineer will visit the place and will sort out the issue.

We appreciate your patience.

Regards,
Sheraz Malla

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