Subject: Arabic Language Test - Ahmad Yousef
From: Ahmad Yousef <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Apr 2023 07:08:58 -0400

| | Foreign Language Screening Test

Name | Ahmad Yousef    /  (+91) 99045 79659    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear Customer

Thanks to contacting us

We would like to inform you that, delivery team tried to deliver the order to your address , but it was wrong , we kindly ask you to share your full address with your location Google map link , then we can do the needful

We are looking to hear you soon

Thanks & Regard
Team

مرحبا عزيزي العميل

شكرا لتواصلكم معنا

نود أن نعلمك أنه ، حاول فريق التوصيل توصيل الطلب إلى عنوانك ، لكنه كان خاطئًا ، نطلب منك التفضل بمشاركة عنوانك بالكامل مع رابط خريطة غوغل الخاص بموقعك ، ثم يمكننا القيام بالمطلوب

نتطلع إلى سماعك قريبًا

شكرا مع تحياتي
فريق

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear Customer

Thanks to contacting us

We are sorry for this situation, We kindly ask you to share the item picture that will clarify the issue, then we can go ahead and do the needful

We are looking to hear you soon

Thanks & Regard
Team

مرحبا عزيزي العميل

شكرا لتواصلكم معنا

نأسف لهذا الموقف ، نطلب منك التفضل بمشاركة صورة العنصر التي ستوضح المشكلة ، ثم يمكننا المضي قدمًا والقيام بالمطلوب

نتطلع إلى سماعك قريبًا

شكرا مع تحياتي
فريق

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