Subject: English Language Test - Akash Bisht
From: Akash Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Apr 2023 06:55:35 -0400

| | Foreign Language Screening Test

Name | Akash Bisht    /  (+91) 9310434612    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for writing this issue to us.
I will assist you on this issue.
I am sincerely apologies for the inconvenience.
I have checked the tracking details and the carrier marked that the try to delivered the order but due to some issue the carrier has not able to find the address.
So, please confirm the delivery by reply this Email.
I will contact the carrier so he will delivered the order as soon as possible.
I want to assure you that it at very rare in our company.
Due to the Volume of packages delivered by the carrier it can done by mistake.

Thank you
Best regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for writing this issue to us.
I will assist you on this issue.
I am sincerely apologies for the inconvenience.
We alawa ya strike to beat our best service so our customer gets satisfy.
Our motive is customer satisfaction always.
In that case I will request you to return the item for the replacement.
I also taken your your valuable feedback.
We make sure that it will not happen again.

Thank you
Best regards

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