Subject: English Language Test - Harsh Rajput
From: Harsh Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Apr 2023 10:32:18 -0400

Foreign Language
Screening Test

Name

Harsh
Rajput    /  (+91) 7617416902    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer, Thank you for bringing this issue to our
attention. We are apologize for the inconvenience that has cost you. We would
like to inform you that you have not received your hand bag till now because our
courier tried to deliver your order as per the courier's address. That
found wrong that why we are unable to shipped your order.

So, please check the address that can help us to deliver your order as soon as
possible and to provide you a better service.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Abdul, Thank you for bringing this issue to
our attention. Homebox team feels apologize for the inconvenience that has cost
you. We will forward your complain to our team. Our team will work over your
complain and will give you a keen response over your complain. Our team will
give you a proper response over your complain as soon as possible. So, please
wait for the response we will update you.