Subject: English Language Test - Nischal Rai
From: Nischal Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Apr 2023 14:57:27 -0400

Foreign Language
Screening Test

Name

Nischal
Rai    /  (91) 6387362590    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

We are very sorry to hear that your order has yet not been
delivered to you sir.

As we can see through our system, the address mentioned while placing the order
seems to be wrong, so we kindly request you to please resend the address details
along with the area pincode so that we can re-evaluate it. Also, here is the
contact detail of the person responsible for your delivery.

Name- Ramesh Sharma

Mobile number - 72xxxxxx90

Language-Hindi/English.

Thank you for contacting us. We will try to make your product delivered as soon
as possible.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

We are
very sorry to hear this Abdul. As you know that we have a very professional team
dealing with the installation of the delicate and sensitive products, and if
there has been any mishap during this, we will be surely taking care of it. But
before that, we would like to confirm few things.

1- Have you taken the picture of the cabinet before the installation took
place.

2- While the team was performing the installation, have you recorded the
process, as we suggest our customers to do so.

Kindly send us these 2 details frkm your registered mail id along with product
detai,s so that we can take further action.

Thank you for contacting us sir.

Have a great day.