Subject: English Language Test - Sujay Saha
From: Sujay Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Apr 2023 05:58:31 -0400

| | Foreign Language Screening Test

Name | Sujay Saha    /  (+91) 8076330242    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thankyou for writing in. We apologize for any inconvenience caused.

Upon investigating, we have found that the courier was unable to deliver your order due to an incorrect address provided at the time of purchase.

To resolve this issue, we kindly request you to please review and confirm your shipping address by replying to this email or within the next 24 hours. Once we receive the correct address, we will immediately reschedule the delivery of your order.

We appreciate your patience and understanding in this matter. We strive to provide excellent customer service, and we are committed to ensuring that you receive your order as soon as possible.

Thank you for your continued support.

Sincerely,
Sujay Saha
Customer Service Team
Babyshop Pvt Ltd

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from Homebox.

We acknowledge your request regarding replacement or refund of TV cabinet.

We wish to inform you that kindly share the order number and a photo of scratches on the cabinet via same mail for better assistance.

Extremely sorry that you had to go through this experience with us.

Thanks & Regards
Sujay Saha
Customer Support Team
Homebox

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