Subject: German Language Test - Pragya Jaiswal
From: Pragya Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Apr 2023 00:36:01 -0400

Foreign Language
Screening Test

Name

Pragya
Jaiswal    /  (248001) 7895426328
/ [email-masked]

Whats your first
language

German

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello Sir,

We are extremely sorry for the inconvenience caused to you due to wrong address
on courier's end. Although our company strives for 100% customer
satisfaction, it’s clear we’ve fallen short in this instance- and
frustration from your end is justifiable.

I want to let you know that I have kept your complaint on top-priority and our
team is working on it at this moment. I will get back to you as soon as the
issue is resolved or within 24 hours to update you about the same. We appreciate
your patience!

Sincerely,

Pragya Jaiswal

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Sir/Mam,

We're on your request for a refund for sending you the wrong cabinet with
scratches, we will certainly replace this item with a new one by
----Date------.

We're truly sorry we let you down. As a goodwill gesture, we're
sending you a discount offer of 10% on your next order from our website. We hope
you'll give us another try!

If you have any questions, please reply to this email or call our customer
service team at 1-800-123-4567. We're available Monday through Friday, from
7 a.m. to 9 p.m..

Yours Sincerely,

Pragya Jaiswal