Subject: English Language Test - ANUBHAV JAIN
From: ANUBHAV JAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 13:37:33 -0400

| | Foreign Language Screening Test

Name | ANUBHAV JAIN    /  (+91) 7895516099    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 21.03.21.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 7895516099 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

Perrina

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

My name is Abdul and I am one of your regular customers. I am writing this letter to report on faulty TV which I purchased from your Marine Line shop last Tuesday.

On Tuesday, the 6th of August, I visited your shop to purchase a TV. With the help of your staff I purchased Samsung 42’ TV and was assured that it is one of the best TV in the market. However, when I got home, I was surprised to find that not only remote had issue, but even the picture quality was not satisfactory, to be precise it was blurry. I immediately lodged complaint with your customer server on the same day and was conveyed that TV will be fixed or replaced in 24hours. I am very disappointed to inform that this has not happened and I have not received any further updates since then.

I am extremely dissatisfied not only with the product, but even with the customer service support. I hope that this problem will be addressed immediately. I expect to receive a replacement of TV or current issue get fixed within a day.

I look forward to hearing back from you immediately.

Yours faithfully,

Abdul

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