Subject: English Language Test - Bhanu Viswas
From: Bhanu Viswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 13:34:14 -0400

| | Foreign Language Screening Test

Name | Bhanu Viswas     /  (+91) 6303353085    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear user,
This is Bhanu from babyshop's customer resolution team here to adress your concern regarding the handbag which you have purchased recently from us. You have received this mail as a follow up on the issue which you brought in to our light.
As I have double checked on your order ID 12345678,my backend team has confirmed that the delay has been caused due to a minute mistake in the shipping address. We have shipped the order to our delivery partner the day it was placed on. My apologies for the inconvenience that you have gone through. Allow me to rectify this by providing your current address by replying to this email. I'll make sure it reaches your doorstep in the next 3-4 business days. Happy to help. Keep shopping from us.

Thanks and regards
Bhanu Viswas
(Customer Relationship Executive)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear customer,

This is Bhanu from Team Homebox here to help you with your grievance.

As I see from your order history that the product you have bought from us is a refurbished one. I hope you are aware about the terms and conditions that are available right below the product description and my kind suggestion is that you go through them again.I confirmed it from our product installation agents and they are not accountable for the cause.

Feel free to revert back and Thank you for shopping with us.

Team Homebox

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