Subject: English Language Test - Preeti P
From: Preeti P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 08:50:10 -0400

Foreign Language
Screening Test

Name

Preeti P
/  (91) 9654110837    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thank you so much for reaching out to us. Please allow me some
time so that we can check through our courier partner. I will revert you as soon
as possible. We want to let you know that your order has sent from here. I will
enquire why it is delay. Then I will get back to you as soon as possible.

Have a great day.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

We are really sorry for your trouble which is happen by our
product. Please allow me some time so that I can check what is happen exactly by
our team. If it is already scratches on your TV before deliver your house. Then
we'll try our best by replacing it with new one. Thank you so much for
reaching out to us. We'll revert you as soon as possible. Have a good
day.