Subject: English Language Test - Bhanu pratap Singh
From: Bhanu pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 07:46:54 -0400

Foreign Language
Screening Test

Name

Bhanu
pratap Singh    /  (+91) 7840865540
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

Thank you for reaching out to us regarding your recent order for the handbag. We
are sorry to hear that you have not received your order yet, and we understand
your concern.

Upon checking the tracking information of your order, we can see that the
courier company attempted to deliver your order, but they were not able to find
your address. It appears that the address you provided may have been
incorrect.

We apologize for any inconvenience this may have caused you. Rest assured, we
are working with the courier company to locate your package and have it
delivered to you as soon as possible. In the meantime, we kindly request you to
please check and confirm the accuracy of the address you provided us at the time
of placing your order.

We appreciate your patience and understanding in this matter. If you have any
further questions or concerns, please do not hesitate to contact us, and we will
be more than happy to assist you.

Thank you for choosing our online store, and we hope to hear back from you
soon.

Best regards,

Bhanu

Customer Service Representative.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this matter to our attention. We are sorry to hear that
the TV Cabinet you purchased from us has arrived with scratches, and we
understand your disappointment.

We would like to assure you that we take such matters seriously, and we will do
everything we can to resolve this issue for you as quickly as possible.

As per our policy, we offer a 14-day return and exchange period from the date of
delivery. Therefore, we would like to offer you the following options:

Return and Replacement: If you would like to have the unit replaced, we can
arrange for the pickup of the damaged TV Cabinet, and deliver a new unit to your
address at no additional cost.

Refund: If you prefer a refund, we can process it for you once we receive the
damaged TV Cabinet back to our warehouse.

Please let us know which option you would like to proceed with, and we will
initiate the process accordingly. In the meantime, we kindly request you to
share a few pictures of the damaged unit, so that we can assess the extent of
the damage.

We apologize for any inconvenience this may have caused you, and we appreciate
your patience and understanding in this matter.

If you have any further questions or concerns, please do not hesitate to contact
us, and we will be more than happy to assist you.

Thank you for choosing our store, and we hope to resolve this issue to your
satisfaction soon.

Best regards,

Bhanu

Customer Service Representative.