Subject: Trainer Candidate - Franklin Das
From: Franklin Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 05:03:47 -0400

| | Tech Support Test

Name | Franklin Das
E-mail | [email-masked]
Phone Number | (+91) 7205531900
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mohali

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Process Trainer | 03-March-2023 | 48500
Previous Employer 1 | Wipro | Process Trainer | 02-July-2022 | 23500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Conduct quality audits, share feedback, live observations/monitoring, conduct biweekly test to gauge knowledge level,dip checks post feedback & coaching
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Have successfully executed a team’s performance from a situation being asked to leave to being one of the top performers amongst teams across account. That was done through rigorous training, monitoring, audits & RCA, timely execution of necessary procedures achieve the targets
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is giving resolution to customer complaints but great customer service is  far beyond addressing customer concerns along with creating an urge in customer mind to spread the experience they’ve had with us.
What according to you makes you a good candidate for this position? | Knowledge about how the industry works and right time of execution planning and being flexible with adaptive nature of time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |