Subject: English Language Test - Arjun Karanwal
From: Arjun Karanwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 02:20:10 -0400

Foreign Language
Screening Test

Name

Arjun
Karanwal     /  (+91) 9927520637
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Subject-
Regarding Your Order Status and Address Verification.

Dear Customer,

Thank you for contacting us regarding the status of your order. We apologize for
any inconvenience caused.

We have checked the tracking information and it seems that the courier company
was unable to deliver the order due to an incorrect address. We kindly request
you to confirm the address so that we can arrange for the re-delivery of your
order.

Please let us know the correct address and any other relevant details that we
should know. We will do our best to ensure that your order is delivered to you
as soon as possible.

Thank you for your patience and understanding.

Best regards,

Arjun Karanwal

Customer Service Representative

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Subject -
Request for Inspection and Resolution of Scratches on TV Cabine

Dear Abdul,

Thank you for reaching out to us regarding your recent purchase of the TV
cabinet from Homebox. We are sorry to hear that the cabinet has scratches on it
and apologize for any inconvenience this has caused.

We understand your concern and would like to make things right. We would like to
arrange for our team to inspect the cabinet and assess the damage. We will then
offer you a replacement unit or a refund, as per our company's policy.

Please share with us some images of the scratches, and we will process the
request further. We kindly request you to keep the original packaging of the
product intact so that we can arrange for the return of the product.

Thank you for bringing this matter to our attention, and we appreciate your
patience while we work to resolve this issue.

Best regards,

Arjun Karanwal

Customer Service Representative

Homebox