Subject: English Language Test - Kashak Sharma
From: Kashak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 02:07:18 -0400

| | Foreign Language Screening Test

Name | Kashak Sharma    /  (91) 8595699901    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We regret of not fulfilling your requirement on time. We will make sure that it won't happen in the coming future and we will try to escalate the issue as soon as possible.
Your order will be delivered to you till April 20 2023.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We regret of not fulfilling your requirement on time. We will make sure that it won't happen in the coming future and we will try to escalate the issue as soon as possible.
Your order will be replaced with the new one within 2 days.
Thankyou

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