Subject: English Language Test - Okansha Kamboj
From: Okansha Kamboj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 01:40:58 -0400

| | Foreign Language Screening Test

Name | Okansha Kamboj    /  (91) 9711708340    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
This email is in response to the email received by you on 14-04-2023
Your order of a hand bag(ZK0411) which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is 9876654321 and providing him your exact location or going to the courier company yourself and collecting it.
Extremely sorry for the inconvenience caused to you.
Thanking you,
We Care!
Okansha Kamboj
Email Support Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for writing in.

We would like to inform you that we take your feedback seriously and we will investigate the matter further.
Regarding your request for a replacement or refund, we will be happy to honor it. Please provide us with your order number and a photo of the scratches on the cabinet.
Thank-you for your patience.
We care!
Okansha Kamboj
Homebox Team!

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