Subject: English Language Test - Goutam Monga
From: Goutam Monga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 01:38:19 -0400

Foreign Language
Screening Test

Name

Goutam
Monga    /  (91) 9034993730    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir,

Thank you for reaching out. We appreciate your patience, and I'm very happy
to solve your query today.

Our company shipped by us, and and handed over to courier company same day when
the order was placed. The delivery boy tried to deliver your order, but your
address is wrong.

This might happened due to the auto filling feature or autocorrect in our smart
phones or laptops.

I request you to please reconfirm your address again so we can deliver the
product to you as soon as possible.

I'm really sorry for the inconvenience caused. In case, you need any other
assistance, you can contact me here.

I'm glad to help you.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Abdul,

I'm really sorry for the inconvenience caused. I'm here to help you
and I will help you with this. But for that, I need your help as well.

I'm forwarding this complaint to our replacement team. They'll send a
representative to check your concern. If the faculty cables are delivered to
you, then we will definately replace your unit as soon as possible.

I'm glad to help you and your issue will be solved as soon as possible.

Homebox Team.