Subject: English Language Test - Santosh Upadhyay
From: Santosh Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Apr 2023 23:14:33 -0400

Foreign Language
Screening Test

Name

Santosh
Upadhyay    /  (110037) 9863207040
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear Sir /
Madam,

Apologies for the inconvenience

Please be informed that we handed your order to courier company but
unfourtunately the order was not delivered to your house due to wrong
address.

Kindly provide us the correct resident address so that courier company will
delivered your order as soon as possible .

Highly appreciate your patience

Have a nice day !!!

Warm Regards

Santosh Upadhayay

Ph -9863207040

Email - [email-masked]

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi Abdul,

I am very sorry you had this experience.

We acknowledged that our team had failed you this time by making many scratches
while installing TV Cabinet but regardless, we should have handed it better. I
have passed this on to my team, we will make sure we use this experience to grow
and learn as a team.

We will try to fix or replaced with a new unit

Thank you for your patience. If you need anything else, let me know if i can
help .I apologies for any inconvenience

Have a nice day !!!

Warm Regards

Santosh Upadhyay

Superviser at XYZ CO.LTD

Ph- 9863207040

Email - [email-masked]