Subject: Arabic Language Test - Adnan Tayyeb Mirza
From: Adnan Tayyeb Mirza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Apr 2023 15:04:29 -0400

| | Foreign Language Screening Test

Name | Adnan Tayyeb Mirza    /  (+91) 9654222787    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

I know that this has to be frustrating to you. I’m happy to help you. I looked up the tracking your order and it appears that the delivery boy tried to deliver the order but unfortunately he is facing difficulty to find your address.

Please contact the delivery agent and assist him with the correct address.

Please let me know if I can help in any other way.

Thank you,
Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Si/Mam,

I am extremely sorry to learn that you received a defective product in your order placed on --/--/----. Kindly accept my sincere apologies for the inconvenience.

Our quality team ensures every product is scanned properly before they are shipped to meet our quality standards. Chances are that the product might have been damaged in transit.

However, I have some good news for you. Here are two offers for you:

1. If you wish to get the same product, I can initiate the shipment today (no delivery charges shall apply).

2. If you want to order another similar product, here are some personalized recommendations

If you have any other questions, feel free to get in touch. We look forward to continuing this beautiful relationship we have built over the years.

Thanks for your patience!

Sincerely,

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