Subject: English Language Test - Bhupender Singh
From: Bhupender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Apr 2023 08:45:40 -0400

| | Foreign Language Screening Test

Name | Bhupender Singh    /  (+91) 8527623012    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From:[email-masked]
To:- customerof [email-masked]
Sub:- hand bag delivery
Dear customer,
Greetings from the babyshop. As we can check the delivery status of the hand bag you ordered and with the apology I need to write you that the address was on the product for delivery was wrong we need to change the address and send it back to you just for your inconvenience we are sending you a 10% coupon code for your next purchase which coupon you will get within 7 days and by assuring you that we are trying to make best our self for you.
Regards
Bhupender

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From :- [email-masked]
To :- [email-masked]
Sub:- tv cabinet issue
Dear Abdul,
Greetings from homebox, as your purchasing was laxt week of this tv cabinet but the installation happened today and after the installation you found scratch on the cabinet we are trying to replace it as soon as possible from your place but for that we need to generate a complaint for you and for complate process it will take approx 1 week so for the time you can use the same cabinet for your convenience that you have and after the replacement you can use your new one.
Regards
Bhupender singh

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