Subject: English Language Test - G Maheshwaran
From: G Maheshwaran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Apr 2023 06:04:58 -0400

Foreign Language
Screening Test

Name

G
Maheshwaran    /  (+91) 9654998910
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi,

Thank you for writing to us.

We would like to inform that your order has already been shipped and courier
attempted to deliver your order on 11th April 2023. Unfortunately, they were
unable to deliver the order as the address was wrong or incomplete.

Please confirm your shipping address to us. We will forward it to the courier so
that the order could be delivered at the earliest. We apologize for the
inconvenience.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

Thank you for writing to us and we apologize for the inconvenience caused to
you.

We understand that you wish to return the product as you have noticed multiple
scratches on the product. We are happy to inform that you can return the product
within 15 days of delivery for exchange or refund.

Please find the attached return label along with the email to return the goods
back to us. Once the good is returned you can write to us to request either
exchange or refund.

Thank you