Subject: Arabic Language Test - Shoaib Khan
From: Shoaib Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 18:07:19 -0400

| | Foreign Language Screening Test

Name | Shoaib Khan    /  (400612) +917565841520    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear  xyz

I am so sorry to learn that your order has not arrived. I understand how frustrating this must be.
As we can see that the delivery of your product date xyz. but your address was showing wrong according to the courier

Please provide us the correct address so that we can deliver your product to you as soon as possible

If you have any additional query then you can share it by babyshop.com

My deepest apologies for any inconvenience we have caused you.

Warm regards
Customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Thanks for reaching out. Satisfying our customers is very important to us  I fully respect your decision and apologize for any problems your business experienced

We’ve processed your problems Our team will contact you and solve your problem in next two three working days
Apart from this, if you have any other questions you can tell directly through email
I apologize to you once again
Regards
Customer service

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