Subject: Arabic Language Test - Mohammad Gufran
From: Mohammad Gufran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 17:50:38 -0400

Foreign Language
Screening Test

Name

Mohammad
Gufran     /  (+91) 9044455138    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

As per our records, the order was shipped to the address provided by the
customer at the time of checkout. However, the courier company has informed us
that they were unable to deliver the order due to an incorrect address provided
by the customer. We apologize for any inconvenience caused.

To resolve this issue, we kindly request the customer to review and confirm
their shipping address with us. Once we receive the correct address, we will
work with the courier company to arrange for a re-delivery of the order to the
correct address as soon as possible.

We appreciate the customer's patience and understanding in this matter, and
we apologize for any delay in the delivery of their order. We remain committed
to providing excellent customer service and ensuring that our customers receive
their orders in a timely manner. Please feel free to contact us directly for
further assistance or clarification. Thank you for shopping with
us.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear [Abdul],

Thank you for bringing this matter to our attention. We apologize for any
inconvenience caused by the scratches on the TV Cabinet you purchased from us.
We strive to provide high-quality products and services to our customers, and it
appears that we have fallen short in this instance.

We understand your concerns and would like to offer a solution to rectify the
situation. Please provide us with your order number, purchase date, and any
relevant details about the scratches, such as their location and severity. We
will investigate the matter further and take appropriate action to resolve the
issue.

Based on the information provided, we can offer you the following options:

Replacement: We can arrange for a new TV Cabinet to be delivered to your home,
and our team will uninstall the scratched unit and install the new one at no
additional cost to you.

Refund: If you prefer a refund, we can process a refund for the purchase amount
of the TV Cabinet to your original payment method.

Please let us know your preference and provide us with the necessary information
so that we can promptly address your request. We apologize for any inconvenience
caused and appreciate your patience and understanding as we work to resolve this
matter.

Thank you for your continued support of Homebox, and we look forward to
resolving this matter to your satisfaction.

Sincerely,

[Your Name]

Homebox Customer Service Team