Subject: English Language Test - Priyanka Thakur
From: Priyanka Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 14:21:04 -0400

| | Foreign Language Screening Test

Name | Priyanka Thakur    /  (91) 9356593508    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for bringing this to our attention. We apologize for any inconvenience caused.

We have checked with the courier company and it appears that the delivery was unsuccessful due to an incorrect address provided by the customer. We kindly request that you please provide us with the correct delivery address for your order, so that we can update the information with the courier company and ensure that your order is delivered to you as soon as possible.

Once we receive the correct address, we will update the courier company and provide you with an updated estimated delivery time, as well as any new tracking information related to your order.

We appreciate your patience and understanding in this matter, and we assure you that we are doing everything we can to resolve this issue and deliver your order to you as soon as possible. If you have any further questions or concerns, please do not hesitate to contact us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for reaching out to us regarding the issue with your TV Cabinet. We apologize for any inconvenience caused by the scratches on the unit delivered and installed by our team.

We take such matters seriously, and we would like to assure you that we are doing everything we can to make it right for you. We can definitely arrange for the unit to be returned and replaced with a new one or issue a refund for the purchase.

To process the return or refund, we kindly request that you provide us with photos of the scratches on the TV cabinet. This will help us to assess the issue and take appropriate actions to prevent such incidents from happening in the future.

Once we receive the photos and confirm the issue, we will initiate the return or refund process immediately. Please note that the return or refund process may take a few days to complete, but we will do our best to ensure that it is done as quickly as possible.

Again, we apologize for any inconvenience caused and we appreciate your patience and understanding in this matter. Please let us know if you have any further questions or concerns.

Best regards,

[Priyanka Thakur]

Homebox Team

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