Subject: English Language Test - M PACHCHAIYAPPAN
From: M PACHCHAIYAPPAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 14:05:35 -0400

| | Foreign Language Screening Test

Name | M PACHCHAIYAPPAN     /  (91) 9354015646    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings, dear customer,

We're really saddened to know that your order couldn't be completed due to an error in the address you provided. But, worry not, we've got you covered. Just provide us with your current address, and we'll deliver your order as soon as possible.

Thank you for your patience.

I hope this has solved your query. If not, please feel free to contact us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We're really sorry for the inconvenience. We'll replace the unit you've just received. We really value each of our customers. Please wait a few days; we'll replace the damaged unit with a new one as soon as possible.

Thank you, sir. Your patience

Hopefully this has satisfied your query.

And looking forward to helping you make your life fun.

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