Subject: English Language Test - Nausheen Ansari
From: Nausheen Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 07:58:56 -0400

| | Foreign Language Screening Test

Name | Nausheen Ansari     /  (91) 8506898442    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ,

Thank you for your patience and we have looked into the issue. The address as per the courier was wrong .
However , don't fret for we are working on resolving the issue.

If you face any more difficulties , please reach out to us at the same mail id .

Thanks
Team babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ,

Sorry for the late response.

Thank you for reaching out to us . We at Homebox are always ready to help our customers.

The issue of money return or replacement of cabinet will take some time , so we request you to please wait .  We are working on rectifying the issue.

We will contact again as per company guidelines. If you have any queries , please reach out to us.

Thanks
Team Homebox

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