Subject: English Language Test - Anjali Sharma
From: Anjali Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 05:59:01 -0400

| | Foreign Language Screening Test

Name | Anjali Sharma    /  (121001) 9899614799    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam,
Your address were mentioned wrong in the online store, so we can't handover your order as per the date. Kindly please recheck your personal details in the online store where you order your hand bag. After that we fastly deliver your order to the address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Mam,
We discuss with our installed team, they said scratches were not their fault. But we want our customers to be satisfied so we send our team to inspect the cabinet & if any scratches were seen then we definitely returned or replaced with the new one as per your requirement.
Sorry for the inconvenience.

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