Subject: English Language Test - Yogita Koli
From: Yogita Koli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 03:22:24 -0400

| | Foreign Language Screening Test

Name | Yogita Koli    /  (+91) 8860472579    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | In this situation first we will confirm the details from the customer and gathers required information and ensure the customer for the timely delivery and make apology to the customer for the inconveniences faced by customer, then provide the updated information to our courier partner for timely delivery of the product.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
We get your email regarding the complaint of TV cabinet which was installed in your house today morning ,we apologize for the inconvenience that has caused you .
As your feedback is valuable for us and our product I would request you to please send me the information of the product and pictures of the scratches on the cabinet we will definately provide a solution to your problem for replacement and refund of the product and I ensure you that it will never happen in future .
Thank you for cooperating.
Best regards
Homebox team

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