Subject: English Language Test - Sidhant Koli
From: Sidhant Koli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 02:47:57 -0400

Foreign Language
Screening Test

Name

Sidhant
Koli    /  (110052) 9315851241    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hey sir

This is from babyshop.com

Sir we can check your address is wrong that is reason We are not able to deliver
your product so please share your right address then you will receive a product
on your shared address and we are really sorry for that you are facing that kind
of issue

Thanks sir 😊

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hey sir

This is from babyshop.com

Sir firstly we are really sorry for that you are facing same issue but please
wait for further updates our team directly contact you and check the product. If
it is our fault then your product will be replaced

Thanks sir 😊