Subject: English Language Test - Gautam Tank
From: Gautam Tank <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 02:47:03 -0400

Foreign Language
Screening Test

Name

Gautam
Tank    /  (91) 9672288396    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First of all sorry for inconvenience and delay your shipment. We
are contacting the courier company regarding your shipment.

Courier company said that they reached your provided delivery address but nobody
received that courier.

Could you please share your current delivery address. When issue will resolve
we'll let you know.

Thank you for your support 😊

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

Sorry for inconvenience. I received your complaint. And your TV in warranty
period that issue would resolve in service it is fine. If it is not than we we
will replace your TV.

Our technician will reached today.

Thank you for your support 😊