Subject: English Language Test - Yogesh Verma
From: Yogesh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 02:37:37 -0400

| | Foreign Language Screening Test

Name | Yogesh Verma    /  (127021) 8813015487    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
I want to reach out with an update of your order which was ordered 14 days back by you. Actually the thing is that your order could not be delivered because of the wrong address mentioned in the order. When you ordered a hand bag , after some time your order was shipped by us and handed over to the courier company . But due to the wrong address mentioned in the order, your order could not be delivered.
Do one thing, make sure that you fill right address this time and after doing so you will definitely get your order timely at the right place.
I apologize for the inconvenience caused to you. If you have questions , please contact me directly.
Sincerely,
Yogesh
Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
This e-mail is regarding the response of your issue which you e-mailed us recently. Based on your issue, I would like to let you know that there is no such policy of returning or replacing a tv cabinet which has already been installed. But for you convenience , i can do one thing, i can arrange you a call back with one of my expert who will assist you regarding this. He will also be giving you some suggestions and precautions regarding you tv cabinet.
So i am scheduling your callback with one of my expert. You will be getting a call between 2pm to 4pm . Make sure you are available at that time.
Sincerely,
Yogesh
Customer Support Executive

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