Subject: English Language Test - Priya Tiwari
From: Priya Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 02:00:10 -0400

Foreign Language
Screening Test

Name

Priya
Tiwari    /  (0532) 9935688303    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir/ mam, We are really sorry for the inconvenience but we tried
to reach your location to give you your order but unfortunately we couldn't
find the address. Please verify your address so that we can deliver your parcel
to you .

I appreciate your patience with us as we further investigate this issue. I’m
confident your next experience with us will be up to your expectations.

If you would like to discuss the issue further, our customer support team is
here for you. Do not hesitate to reach out and let us know how we can make
things right.

Sincerely,

[manager’s signature]

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul ,Thank you for contacting us regarding your refund
request on TV Cabinet . We take pride in ensuring our products always meet our
customers’ needs.

However, upon careful consideration, we regret to inform you that you are not
eligible for a refund due to the condition of the TV Cabinet . We sincerely
apologize for the inconvenience caused.

We regret any inconvenience this may have caused. Please feel free to reach out
using the contact information below if you have any questions, concerns, or
something else I can assist with.

[Rep name, job title]

[Phone number, email address]

[Contact number]