Subject: English Language Test - Lahar Debbarma
From: Lahar Debbarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 01:58:09 -0400

Foreign Language
Screening Test

Name

Lahar
Debbarma    /  (+91) 7005240898
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello Jack
I am Lahar from babyshop. Thank you for letting us know about the Concern
for the item hand bag,that you order 14 days ago was ship on the same day by us
and please accept our sinsere apology for the inconvenience experience with us
please do not worry we will surely help to get your item get it delivered to you
as soon as possible, our courier tried to delivered your item today but there is
some problem with the address please update your address with us so that we can
arrange the delivery for the next day please reply on this email your current
address and we will arrange the delivery for the next and we are sorry for your
inconvenience you have experience with us    Thank you so much for
shopping with babyshop.com And have a wonderful day.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello Tom  I am Lahar from Homebox Thank you
so much for letting us know about your issue you face with the item that you
purchase from us a Tv cabinet that there is too many scratch on the cabinet
after our team install it for you please accept our sinsere appology got the bad
experience you had with us we will make sure that this should not happen to you
again please do not worry we will surely resolve your issue as we will be
sending you the new item and you can send us back that original item on the same
day when the new item will be arriving to you . Thank you so much for shopping
with Home box , and have a wonderful day take care.