Subject: English Language Test - Nayan Bansal
From: Nayan Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 01:40:00 -0400

| | Foreign Language Screening Test

Name | Nayan Bansal    /  (+91) 7692004033    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Customer Name],

Thank you for reaching out to us regarding your order of the handbag. We apologize for any inconvenience caused and we appreciate your patience while we work to resolve this issue.

Upon checking the status of your order, we found that the courier was unable to deliver the package as the address provided by you was incorrect. We understand that this must be frustrating for you, and we sincerely apologize for the inconvenience.

To resolve this issue, we request you to please check the shipping address you provided and ensure that it is correct. Once you have confirmed the correct address, please reply to this email with the updated shipping details.

As soon as we receive the correct address, we will immediately contact the courier and request them to re-deliver the package to you. We assure you that we will make every effort to have your order delivered to you as soon as possible.

We appreciate your business and we value you as our customer. Please let us know if you have any further questions or concerns.

Best regards,
Nayan Bansal
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the scratches on the TV cabinet that was installed by our team.

We would like to assure you that this is not the level of quality that we strive for at Homebox, and we understand your disappointment.

We would be happy to arrange for the unit to be returned and replaced with a new unit, or if you prefer, we can process a refund for you. Please let us know your preference, and we will ensure that the issue is resolved promptly.

Thank you for your understanding, and we look forward to hearing back from you soon.

Best regards,

The Homebox Team

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