Subject: English Language Test - Bilal Khan
From: Bilal Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 01:28:09 -0400

Foreign Language
Screening Test

Name

Bilal
Khan    /  (91) 9891104267    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Bilal,

Greetings from baby shop

We understand your concern regarding the delivery status of your hand bag which
was placed on 27th March 2023 at 1:00pm for order number 110095.

We would like to inform you that we have successfully shipped the order on 27th
March 2023 to the couries department but as per the update from the courier
partner they are unable to find the address given by you and said the address is
incomplete that's the reason theorder is not delivered yet.

We request you to kindly share the full address with the pincode and a landmark
so that they can find the address and deliver the order as soon as possible.

Thanks & regards

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Greetings from HOME BOX

We completely understand your concern regarding the replacement/return of your
damage Tv cabinet that you received.

We would like to inform you that kindly share the images of the TV cabinet where
it show the scratches clearly or damage part along with the invoice of the
product so that we can validate and assist you accordingly.

Thanks & regards

HOME BOX Team