Subject: English Language Test - Vighnesh Khanna
From: Vighnesh Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 00:10:13 -0400

Foreign Language
Screening Test

Name

Vighnesh
Khanna    /  (91) 7742061802    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear [Customer Name],

Thank you for reaching out to us regarding the status of your order. We
apologize for any inconvenience you may have experienced and we are more than
happy to assist you.

After investigating the matter, we have found that your order was shipped to the
address provided by you at the time of purchase. Unfortunately, our courier
service attempted to deliver your order, but it was returned to us due to an
incorrect address.

We understand how frustrating this must be for you, and we sincerely apologize
for any inconvenience caused. To ensure that you receive your order, we kindly
request you to please provide us with the correct address so that we can reship
your order.

Please feel free to contact us if you have any further questions or concerns. We
are committed to providing the best customer service possible, and we appreciate
your patience and understanding.

Thank you for choosing babyshop.com.

Best regards,

Customer Service Representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this to our attention, and we apologize for the
inconvenience caused. We understand how important it is for our customers to
receive products in perfect condition, and we take quality control very
seriously.

We would like to offer you a solution to resolve the issue with your TV Cabinet.
We can either arrange for a replacement to be delivered to you at the earliest
possible or process a refund for your order.

Please let us know which option you prefer, and we will initiate the necessary
steps to resolve the issue promptly. In the meantime, we kindly request you to
provide us with images of the scratches on the cabinet to help us investigate
the issue and take corrective measures.

We assure you that we will do everything possible to resolve the issue and make
sure you are completely satisfied with your purchase.

Thank you for your understanding, and we look forward to hearing back from you
soon.

Best regards,

Homebox Customer Service Representative