Subject: English Language Test - MOHAMMED GHAZNI
From: MOHAMMED GHAZNI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 19:18:21 -0400

Foreign Language
Screening Test

Name

MOHAMMED
GHAZNI    /  (91) 8921423869    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To :- [email-masked]

SUBJECT

Dear Akhil,

Thank you for connecting with us. We understand that you are facing trouble with
receiving the order that you have placed with us. We offer our apologies for the
inconvenience caused.

Sir, the reason you haven't received your order yet is because our delivery
partner is facing trouble trying to locate your provided address.

Often times, our customers have provided us with a wrong address by mistake. We
wish to check with you to see if any error has occurred from your side. Please
respond to this e-mail and confirm with us if there is any mistakes in the
address that you have provided to us.

Unfortunately, we can only proceed further once the address is confirmed. Please
respond to this e-mail as soon as possible. We want to be able to get you your
order at the earliest possible opportunity.

If there is anything else our team can do to improve your experience, please
don't hesitate to reply to this email and ask!

Sincerely,

Mohammed Ghazni

Customer Care Representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

To :- [email-masked]

SUBJECT

Dear Abdul,

Thank you for connecting with us. We understand that you are facing trouble with
the product that you have purchased with us. We offer our deepest apologies for
the trouble caused.

Sir, we are upset to hear from you that our product has quality issues to it.
We'd love to resolve the problem at the earliest possible opportunity.
We'll be sending our team to your provided address to understand the
situation thoroughly and do what is necessary to resolve the situation right
then and there.

Please inform us your preferred time and date by responding to this email. We
wish to make reparations as soon as possible.

If there is anything else our team can do to improve your experience, please
don't hesitate to reply to this email and ask!

Sincerely,

Mohammed Ghazni

Customer Care Representative