Subject: English Language Test - Anurag Chauhan
From: Anurag Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 12:03:07 -0400

| | Foreign Language Screening Test

Name | Anurag Chauhan    /  (91) 8923843432    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | As customer support representative I will make an apology and ask whole issue from Customer and provide the full Information of the package and tell customer that He/she has mentioned wrong address details and our courier partners tried to make delivery attempts but they were unable to deliver the package and your package is getting back to our fulfilment centre. Please  order the same product again and update the correct address so that our delivery team can deliver your package on time and on correct location.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Mam
I am sorry Sir/Mam you are feeling this issue with our product .please let us check all the details of the package
If the return window of the product is active or the manufacturer allows replacement,Refund on return or return less  refund we will process your complaint and update you a prefect resolution . Please Help us by attaching details and Images of the product in the given link so that we can proceed for best resolutions.
Thank you

| |