Subject: English Language Test - Amrita Pal
From: Amrita Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 10:20:20 -0400

Foreign Language
Screening Test

Name

Amrita
Pal    /  (208016) 8787275014    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear  sir,

We appreciate your inquiry about your order. We apologise for any inconvenience
we may have caused and would be happy to help you with this.

When we checked the status of your order, we saw that our courier service
provider tried to deliver the package to the address you written , but it was
refused since it was at the wrong address.

We kindly ask that you give us with the proper address at which you would like
your order delivered in order to fix this problem. Once we get the revised
details, we will get in touch with the courier service to have your order
redelivered to the proper address.

We guarantee you that we are making every effort to deliver on schedule because
we recognise how important it is.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for getting in touch with us regarding the TV cabinet that you
recently purchased from us. We are sorry to hear that you had experienced an
issue with the product after installation.

We apologize for any inconvenience caused and would like  make things
right. We would like to assure you that we take such matters seriously and will
do our best to resolve this issue as soon as possible.

As per our return policy, we would be glad to offer you  a return and
replacement with a new unit, or a refund for the faulty product. We kindly
request you to please share a picture of the product showing the scratches so
that we can take the necessary action to resolve the issue.

Please note that our team will contact you within 24 hours to guide you through
the return or refund process, and to ensure that your concerns are addressed
promptly.

We value  our customer and we will do our best to make sure that you are
completely satisfied with your shopping experience.