Subject: English Language Test - Ayan Siddiqui
From: Ayan Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 10:14:19 -0400

| | Foreign Language Screening Test

Name | Ayan Siddiqui    /  (91) 7060138989    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From:[email-masked]
Sub:Reply for a non-delivery of a order.

Respected Mam,
This email is a response to the email recieved by you on 10-04-2023.
This email ir regarding your order number xxxxxxxxx which was supposed to have reached you by now. Unfortunately,the courier company could not carry on with the required process as the adress was wrong. I would be thankful to you if u could send us the correct address with alternate telephone number.

You can also complete your order by contacting the courier company whose contact number is xxxxxxxxxx
and  providing him with your exact  location or by just visiting courier company.
Thanking you,
For company.

Customer Service Representative
Ayan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]
From:[email-masked]
Sub:Reply to complain regarding tv cabinet

Respected sir,
This email is in response to the email recieved by you on 09-04-2023.
Firstly I apologise for the inconvenience created by our  failure.
We are happy to inform u that your return or refund request within our policy and will be processing up within 7 days.
Your should expect to see our team management with you for the replacement. In the meantime,feel free to reach out using the contact information below.

Thanking you

Ayan
Xxxxxxxxxx

Tvcabinet.bet.in

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