Subject: English Language Test - Priya Rathore
From: Priya Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 03:56:47 -0400

Foreign Language
Screening Test

Name

Priya
Rathore    /  (91) 9599059020
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello Dear
customer

We have received your complaint that you have not received your order yet we are
sorry for convenience cause to you. We have checked your order status. And we
found you gave us incorrect address so we would like to request you please
update your address

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Dear
customer

We have received you complaint. That you have received a cabinet which has to
many scratches we are sorry to convenience cause to you. We always try to give
best service to your customer. I have raise complaint to replace your order we
would like to request you to wait. If you face any problem feel free to contact
with us

Thank you