Subject: English Language Test - Mahendra Parmar
From: Mahendra Parmar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 02:04:51 -0400

| | Foreign Language Screening Test

Name | Mahendra Parmar     /  (91) 9617472997    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Thanks for contacting us through email.
Don't worry you will be helped best possible here.
As i can check the status of your order we shipped your order as expected but i would like to bring this into your account that the address mentioned is incorrect  .
Kindly correct your address so that your order can be delivered as as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul
Don't worry you will be helped here .
As i read your concern I would like to inform you that while installing the products some scratches are common that are unavoidable.
I would request you to provide us with the actual photograph of the product.
If it's a genuine problem I assure you to replace your product.

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