Subject: English Language Test - Karma Bhutia
From: Karma Bhutia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 01:41:07 -0400

| | Foreign Language Screening Test

Name | Karma Bhutia    /  (110006) 7042491109    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam,
My name is Karma from myntra  . Firstly we are glad to have you as a customer. We are sorry the order has not reached you on time.
As I can see you have contacted us regarding about the order placed on 23rd March for a navy blue handbag. The order was shipped on the same day when the order was placed. However i believe the address mentioned on the order details was incorrect. I suggest you kindly  check the address mentioned on the order details and apply the correct one.
I hope I have resolved your  concern, if you have any more questions you would like to ask please feel free to us.

Myntra.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
My name is Karma from homebox team. I'm sorry for the trouble for the cabinet being damaged. We will surely help you with replacing it with a new  one or you can return it and we will reimburse the amount paid for purchase of the same.
We appreciate the business you have with us, if there is anything we can do for you please feel free to contact us.

Homeboy team.

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