Subject: English Language Test - Jyoti Kumari
From: Jyoti Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 20:33:03 -0400

| | Foreign Language Screening Test

Name | Jyoti Kumari    /  (110092) 9958710213    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
I would like to inform you that your shipping address is wrong please correct your address . We will ship your order as soon as possible after the address change or cancel your order and reoder with correct address.
Thanking you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
I apologize for your trouble your order was delivered with damaged So, I would like offer you please exchange your tv and I give you 10% discount of our side for your troubled and we noticed your complain next time delivery will be more secure we promise to you.
Thanking you.

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