Subject: Trainer Candidate - Chaitanya Vamsi
From: Chaitanya Vamsi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 09:04:07 -0400

Tech Support
Test

Name

Chaitanya
Vamsi

E-mail

[email-masked]

Phone Number

(91) 8143357404

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hyderabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Teleperformance

Quality Acting
Lead

NA

28000

Previous Employer 1

Knoah
Solutions

Quality Analyst

Oct

21000

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Audits,
Calibrations, Leading a team of 15 members

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There is this one situation I felt more pressured when there
are lack of QA's to complete the audits and meet the required targets
because the there was a planned leave approved and 2 more QAs felt sick. Then
arised the new situation which is an allocation part where it became difficult
to make them understand and perform extra audits for their fellow
QAs

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good is
something that we gave the resolution what customer asked for but Great is
something that we are going out of the box and giving resolution to unstated
issues as well

What according to you makes you a good candidate
for this position?

I feel like I can lead a team and confident that
I can make them neet their required targets and be tentative on their scores and
Quality of the call,chats and emails

On a scale of 1 - 5
please rate your fluency in spoken English

4