Subject: English Language Test - Lintu Lalsan
From: Lintu Lalsan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 08:55:06 -0400

Foreign Language
Screening Test

Name

Lintu
Lalsan    /  (+91) 8851485811    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

I hope you are good,

I'm the customer service representative contacting you regarding the wrong
address that you have mentioned to deliver your hand bag product.

I'm writing this email to inform you that we have received information from
the courier company that the delivery was unsuccessful due to an incorrect
address.which tends to delay in reaching the product as per the business
hours.

By concluding if there is no action taken from your side hence, the refund will
be processed within 24 hours.

I kindly request that you provide us with the correct address to facilitate the
delivery of your handbag. Once we receive your updated address, we will
coordinate with the courier company to ensure the delivery of your order as soon
as possible.I would be highly obliged if you pay attention to this issue as
quickly as possible.

Hoping for the swift response,

Yours faithfully,

Rohan

(customer care executive)

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

hello Abdul,

I hope you are good,

I'm the executive manager from the Homebox team,contacting you regarding
the TV cabinet that you have purchased last week where you found that the TV
cabinet has too many scratches on it.

I'm writing this email to understand your disappointment and we would like
to apologise for the inconvenience that may have caused. Please rest assured
that we take customer satisfaction very seriously and we are committed to
resolving this issue as quickly as possible.

In order to assist you further, we kindly request that you to send us pictures
of the scratches on the TV cabinet. This will help us assess the damage and
determine the best course of action.

Once we receive the pictures, we will get in touch with our installation team to
investigate the matter further. We will work to find a satisfactory solution for
you, which may include a replacement unit or a refund.

Thank you for your patience and understanding. We look forward to resolving this
matter to your satisfaction.

Your regards,

The executive manager,

The Homebox Team