Subject: English Language Test - Arshad Ali
From: Arshad Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 08:38:29 -0400

Foreign Language
Screening Test

Name

Arshad
Ali    /  (91) 9554801971
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

Regret for the delay. I want to inform you that our team is working hard to
resolve this issue as soon as possible. It's mistake happened by our side
due to which you faced this issue. But I assure you that you will not be facing
such type of issue in future regarding the delivery and our services.

For any queries feel free to reach us.

Regards

Arshad Ali

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Regret for the issue you faced on behalf of our installation team. We are
working on it for better service. We will be sending our team to your address
next day for the issue with the order they will fix it correctly.

For any queries feel free to contact us.

Regards

Arshad Ali