Subject: English Language Test - Rishika Pandey
From: Rishika Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 08:23:17 -0400

| | Foreign Language Screening Test

Name | Rishika Pandey    /  (+91) 9310615936    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,
We are deeply regret for the inconvenience caused to you.As I can see your order has been shipped at the same day when the order was placed. I can see our delivery partner has attempted to deliver your courier and it failed because of the wrong address.
I would request you to kindly provide me correct address and contact details, I will share it to delivery partner and raise your concern to be resolved as soon as possible. Hope you are happy with the resolution.thanks

Kind Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We are sorry for the inconvenience caused to you.We will definitely try to help you and raise your concern to the seller. As I can see the product you have ordered has 10 days replacement/return policy.I would request you to directly go to our website and raise a request for replacement/return of your order.
Incase you will need any further assistance please feel free to reach us.

Kind Regards

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