Subject: Trainer Candidate - neha Biroria
From: neha Biroria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 08:17:24 -0400

| | Tech Support Test

Name | neha Biroria
E-mail | [email-masked]
Phone Number | (0120) 07289822612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gi Group | Client Service | | 24384
Previous Employer 1 | Daylogice solution | customer support | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in Quality?

Past from few months i have been auditing the calls of my team mates & other employees as well according the quality pointers.
It takes more of listening skills to identify the gap.
Patience is also required to listen the multiple calls.
It is overall a very informative experience

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

as per quality is concerned, an individual should be willing to accept the change & mistake & rectify it with immediate effect, as it will help him/her to improve the customer feedback.
its not a difficult situation but a person should be able to take feedback in positive way & keep working on it, because i have been also the part of customer & client service,it is mandate to be positive & take feedback properly & work on them.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good-An agent providing the resolution only
Great- An agent understanding the situation & able to provide resolution with empathy is called great resolution

What according to you makes you a good candidate for this position? | I'm very positive & enthusiastic person who is willing to work to improve more of my personal & professional skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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