Subject: Trainer Candidate - Priyanka Kumari
From: Priyanka Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 01:43:33 -0400

Tech Support
Test

Name

Priyanka
Kumari

E-mail

[email-masked]

Phone Number

(91) 8851593387

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 44

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Revive it solutions
OPC

Senior Quality Analyst

Currently working

35,000

Previous Employer 1

Impact
infotech pvt. Ltd.

Desktop support L1

31 may 2021

20,000

Previous Employer 2

Intero
solutions pvt ltd

Quality Analyst

8 feb 2023

28,000

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I have 2
years of experience in Quality Analyst, I barge agent sales calls and give them
feedback also arrange feedback sessions for agents.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

We provide solutions according to the customer
it's a good customer service but when customer gets satisfy with the
provided solution that's called a great customer service.

What
according to you makes you a good candidate for this position?

My experience in the same feature field makes me a good
candidate for the position also I'm handling a team in my current job role
so i believe i am a good candidate for the position.

On a scale of 1 - 5
please rate your fluency in spoken English

4